Returns and Exchanges

Returns and Exchanges

 

Returns

Our policy lasts 15 days. If more than 15 days have gone by since your purchase, unfortunately we can’t offer you a refund, only an exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mreight.mx

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mreight.mx and send your item to: 

CALLE 42 NO. 87 X 1A Y 1A BIS

CAMPESTRE

MERIDA, YUCATAN, MEXICO

97120

Please contact our customer service team at info@mreight.mx prior to sending back your item/s.

Upon receipt of the returned merchandise, MR. EIGHT reserves the right to deny an exchange if the item/s do not meet the above requirements.

Shipping

To return your product, you should mail your product to:

CALLE 42 NO. 87 X 1A Y 1A BIS

CAMPESTRE

MERIDA, YUCATAN, MEXICO

97120

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned